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Privacy Policy

We protect your privacy

Your privacy is important to Ballandean Estate Wines. This privacy statement provides information about the personal information that Ballandean Estate Wines collects, and the ways in which Ballandean Estate Wines uses that personal information. We are committed to the protection of personal privacy within the scope of applicable law.

This Privacy Policy covers our treatment of personal information that we collect, use and disclose.

By using our website, or by providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.

Who we are

Ballandean Estate Wines 354 Sundown Rd Ballandean QLD 4382

Call: (07) 4684 1226

Email: info@ballandeanestate.com

Website: www.ballandeanestate.com ABN: 87 101 078 899 Liquor License: 95940

Types of personal information collected

The types of personal information that we collect and hold will vary depending on your dealings with us. This information may include any or all of the following:

  • name, address(es), telephone number(s) and other contact details;
    electronic address(es);
  • payment information (such as credit card or bank details);
  • other personal information required to provide our services; and
  • transaction details relating to your use of our products, services or benefits.

Sensitive information

We will not collect sensitive information from you or any third party.

Ballandean Estate Wines has no business reason to collect sensitive information on an individual, for example health information, racial origins, or political, religious and sexual practices and beliefs, and so on. Such information will not be collected or stored.

How you can update your personal information

Your web logon will allow you to update your personal information. You can also call (07) 4684 1226 or email info@ballandeanestate.com for updates.

How we collect personal information

Generally, we collect personal information directly from you, such as:

  • when you submit information through our website;
  • in person;
  • in the course of us providing you with a requested product, service or benefit; or
  • when you have other dealings with us.

From time to time, you may provide us, and we may collect from you, personal information of a third party (for example, for delivery purposes). Where you provide the personal information of a third party, it is your responsibility to ensure that those persons are aware of this Privacy Policy, understand it and agree to accept it.

You do not have to provide us with any personal information, however if you do not do so we may not be able to provide you with the products, services or benefits you have requested.

We may also collect personal information through:

  • our business partners; and
  • third parties who supply services to us.

Why we collect, use and disclose personal information

We will use the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, or where authorised or required by law.

We will collect personal information for the following purposes:

  • to establish and maintain your relationship with us;
  • to provide the products or services you have requested from us;
  • to answer any inquiry you make; or
  • to offer you specials, discounts and/or promotions relating to our business.

We may also disclose your personal information to third parties who work with us in our business to provide, promote or improve the products or services you have requested or are interested in, such as:

  • manufacturers and suppliers; couriers and delivery contractors;
  • marketing consultants and promotions companies; website hosts; and
  • consultants and professional advisers.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

More information about the data this web site captures

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. As a merchant processing your payment, we are required to provide our payment processing partners the information required to process your payment. You can find a copy of their merchant agreements including privacy.

How long we retain your data

We keep contact form entries for 12 months, analytics records for a year, and customer purchase records for ten years.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their user name).

Direct marketing

We will also use and disclose your personal information to send direct marketing to you via email. The direct marketing may relate to:

  • our products and services
  • the products and services of other parties
  • new developments we believe may be of interest to you.

You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.

How we store and protect personal information

We store personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.

Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.

The internet is not a secure method of transmitting information. Accordingly, other than where we use secure socket layer technology (SSL) to ensure information is securely transmitted and processed, we cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.

How you can access your personal information

We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact our cellar door by email or at the address detailed below.

At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under the Privacy Act 1988 applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.

We will promptly acknowledge and investigate any complaint about the way we manage personal information.


Our website use cookies to track user traffic patterns and to better serve you when you revisit a website. A cookie is a small data file that a website may write to your hard drive when you visit it. A cookie file can contain information, such as a user ID which the website uses to track the pages you have visited. You can refuse all cookies by turning them off in your browser. However, full functionality for our websites requires the use of cookies.

Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.

Contact us or make a complaint

If you have any questions about this privacy policy, or the content or practices of our website, you can contact us. 

Call: (07) 4684 1226

Email: info@ballandeanestate.com

Visit: 354 Sundown Rd Ballandean QLD 4382

Registered Business Address: 253 Rouse St Tenterfield NSW 2372 (Accountant)

We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.

Last updated May 2023

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